What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How does the professional package work?

    Asked by mastage on May 29, 2012 at 06:02 PM

    I work for an e-commerce company that runs monthly promotions which often involve online entries & surveys. We are considering using JotForm to facilitate those events. How does the monthly billing work? For instance, if we ran a promotion from Feb. 22 thru March 22 would that be considered one month of billing, or two? Lastly, on the professional package do you capture submitted data and allow for export (in CSV or Excel) of that info?


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    Answered by AtacanC on May 29, 2012 at 06:15 PM

    First off, thanks for your interest in our services, Mary. Jotform is a monthly subscription service. You may upgrade, downgrade, or cancel your service at any time. Even when you cancel your subscription, you will not lose any of your forms or your data.

    Yes, you can export your submitted data to CSV or Excel. Here is a quick User Guide Article for more information.

    Feel free to contact us if you have any other questions. We'll be more than happy to assist you further.