Why isn't the whole form submission showing via text?

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    sbeat
    Asked on January 12, 2017 at 02:57 PM

    I tested a form and am having it sent via text message after someone hits the submit button. When I tested it, only the first two fields on the form showed in the text message and nothing else. Why aren't the rest of the fields showing? Is there a limit to the number of characters that a cell phone can receive from the form? Any help would be much appreciated. Thanks

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    david
    Answered on January 12, 2017 at 06:04 PM

    There should not be a limit on the number of fields that can be forwarded via text.  Depending on what service you are using to send them though, there may be.  I wasn't able to see how you were sending the texts so I cannot say for certain what the limits would be.  Let us know how the texts are being sent and we we will see what the limits would be.

     

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    beatswebdesign
    Answered on January 12, 2017 at 10:19 PM

    Thanks for your response. I am using Sprint as a provider, so not sure if that makes a difference or not. I'm sending it to my cell as a test, but will end up sending it to someone else's phone, and they have AT&T as a provider. I changed my notifications back to email at the moment, but will be using the text mode in the notification settings and changing the recipient to go to the AT&T cell phone, if that makes sense.

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    Charlie
    Answered on January 13, 2017 at 03:11 AM

    @beatswebdesign

    Hi, I am not sure if you are the same username sbeat that opened this thread. But I see that the form mentioned in this website http://holidaybowlks.com/reserve.html is associated with you. I presume you are the same person. 

    With regards to your concern, I checked the form but I do not see any setup that would trigger the submission data to send to a mobile number? There's no webhook or a redirect page that would trigger to send an SMS. I also do not see a widget or app integration related to that? The email address as a recipient is set to a Gmail.

    If you could provide us more details on how you have setup this process, that would help us better. But my guess is that the mobile number/email you are routing you submission data has a character limit, which would explain why the submission data is incomplete if you received it via SMS You could contact your mobile carrier provider to ask more details as this seems to be more related on their side than JotForm. 

    We'll wait for your response. 

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    beatswebdesign
    Answered on January 13, 2017 at 10:25 AM

    Thanks for your response. Yes I am the same user, one is under my business account. Like I mentioned, I changed it back to email for now until I see that it is working correctly on text before I change the setup back to text/mobile mode. It sends to text after submission like I said when I have it setup that way, but doesn't show every field that was filled out on the form...I suppose I can get ahold of ATT to see if it's on their side. 

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    david
    Answered on January 13, 2017 at 11:10 AM

    What method of sending via text were you using before switching back to email?  Are you forwarding the emails via text, sending texts using webhooks or some other app/widget?  Depending on how the texts are being sent, their may be a limit.

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    beatswebdesign
    Answered on January 13, 2017 at 12:00 PM

    Not sure we are on the same page David. I am not sending texts, I am receiving notifications via text after someone fills out the form. I just went into the notification settings, switched to text mode, and changed the recipient to a cell phone number using SMS gateway(i.e. 5555555555@messaging.sprintpcs.com). 

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    david
    Answered on January 13, 2017 at 01:26 PM

    Text mode only refers to using HTML vs plain text.  Sending via the SMS gateway is what I was looking for.  According to Sprint only the first 160 characters will be sent.  The character limit includes the composed message and sometimes the recipient's email address, the subject and callback number.  That should be more than what you are receiving though.

    I did not see a character limit for AT&T but the maximum number of recipients is 10 per notification.

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    beatswebdesign
    Answered on January 13, 2017 at 01:35 PM

    Ok thanks for all your help. Is there any way to up the character limit? I guess I could call ATT to find out. 

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    david
    Answered on January 13, 2017 at 02:47 PM

    The character limit is not on our end.  I do not believe there is one on our end since it is still being sent via email on our end.  The limitation is only email to text for that provider.