What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    issue with account subscription

    Asked by jplatts on January 12, 2017 at 03:18 PM

    3rd request.  i need to re-activate my account with my updated credit card info.  previous attempts for jotform to contact me have gone to my junk.  i need this fixed asap we use your service as a vital part of our business.  please get back to me how i can update my card info and put my economy plan back in place.

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    JotForm Support

    Answered by david on January 12, 2017 at 06:15 PM

    I checked your account and it looks like your Economy subscription is properly applied.  If this is still not showing correctly on your end, let us know and we will be happy to have another look.