What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Login forms bein suspend - email in the bounce list

    Asked by zacleonard on January 12, 2017 at 03:37 PM

    Iv gone through like 60 forms as per your instructions and changed it so the sender is peter@organiceclipse.com


    emails still arent coming through though, I just tried the everlast roofing contact form because i know they had an email enquiry earlier which i didnt get, so i did a test and nothing came through to me, then i checked my email and the bounce list, sure enough my emails back on there ( thanks for that) so i removed it, then i did another test and the enquiry came right through to me straight away


    I need to know how to resolve the issue, as it stands im paying you to not send me contact forms. great business model well done

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    JotForm Support Manager

    Answered by Jeanette on January 12, 2017 at 06:23 PM

    If you address  peter@organiceclipse.com is continually being placed on our bounce list, I would recommend sending your notifications from your own address via SMTP

    This will prevent any emails from being blocked due to our sending IP's being blocked by your email provider.

    Regarding to creating forms that request login credentials, this practice goes against our Terms of use.

    I would recommend you to refrain from doing these type of forms as we have an automated system which detects and marks such forms as suspicious.