- klevasAsked on January 12, 2017 at 03:39 PM
Dear JotForm support,
It seems that we started having similar bug with our Conditions logic.
If I try to amend a condition (edit, not delete), they do not seem to change (remain the same). Condition on field number 84
But this time it is even more obvious: if I revert back to "working revision" (Jan 5, 3:47pm), and try "delete" any condition, ALL other conditions are getting deleted as well.
- JotForm SupportBDAVIDAnswered on January 12, 2017 at 03:56 PM
Thanks for letting us know, I see what you mean, I tried editing a condition applied to the field 84 called "Вы в настоящее время живете в Англии?", but the edit was not saved:
I have forwarded this to our back-end team. You will be notified via this thread, when this gets fixed.
- Vadim RyckovAnswered on January 13, 2017 at 08:54 AM
please find GIF attached, showing that fields 84/85 do not change. New condition is being created instead. And upon deleting old one, all conditions are gone.
Hope this helps.
let me know if not.
- JotForm DeveloperoliviaAnswered on January 13, 2017 at 09:09 AM
Thank you for your additional information.
Our developers are still working on the issue. When they fix your issue, they'll back to you as soon as possible.
Thank you for your understanding.
- JotForm DeveloperomurAnswered on January 16, 2017 at 03:20 AM
Thank you for your time and the extensive amount of information.
I've determined that the form was created long ago probably including the conditions, at the time the editor was old and we've added new information to each of the fields which were not reflected correctly on the existing forms state.
I've pushed an update that automatically fixes the conditions for you. Please open the conditions again and edit them however you like it.
They should automatically correct themselves.
If you require further help, please let us know.
Thank you very much
- klevasAnswered on January 16, 2017 at 03:45 PMGreat! Thank you, will try it once I am at my PC.
Meanwhile, we have few other very old forms, that are still in use, and
sometimes are behaving strange.
Should I provide you their Links?
- JotForm SupportBDAVIDAnswered on January 16, 2017 at 05:06 PM
Please open a new thread to report the other forms that are behaving strange.