What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not receiving email notification when a form is submitted

    Asked by syringa on May 29, 2012 at 06:23 PM

    I followed your suggestions on the FAQ and still no email notifications are coming through. They are NOT hitting our spam folders in Outlook, either.

    Here is the URL: www.syringahospital.org/online-employment-application.html

    Thanks in advance for anything you can do to help with this.


    Darla Anglen-Whitley, Exec Dir, Syringa Hospital Foundation




    Page URL:

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    Answered by Apotema on May 29, 2012 at 06:55 PM

    Same here. I received emails notifications in my gmail account, but I am not receiving email notifications in other email that my client use.

    I followed the suggestions too but its not working (change to noreply@jotform.com)

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    Answered by AtacanC on May 29, 2012 at 08:09 PM


    I have cloned your form and made a test submission. I was able to receive a notification email right away. I've also checked our mail logs and JotForm has successfully sent your notifications. Can you please change the Sender E-mail to noreply@jotform.com. And please contact your email provider and ask them to whitelist JotMail's Ip Addresses.


    Can you also add JotMail's Ip Addresses to your mail provider's whitelist and make another test?

    If this still doesn't work, please open a new thread and provide us the form ID.

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    Answered by Apotema on May 30, 2012 at 09:30 AM

    Thanks. I will do it and will make another test.