We are not receiving email notification when a form is submitted

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    Asked on May 29, 2012 at 06:23 PM

    I followed your suggestions on the FAQ and still no email notifications are coming through. They are NOT hitting our spam folders in Outlook, either.

    Here is the URL: http://http://www.syringahospital.org/online-employment-application.html

    Thanks in advance for anything you can do to help with this.


    Darla Anglen-Whitley, Exec Dir, Syringa Hospital Foundation




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    Answered on May 29, 2012 at 06:55 PM

    Same here. I received emails notifications in my gmail account, but I am not receiving email notifications in other email that my client use.

    I followed the suggestions too but its not working (change to noreply@jotform.com)

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    Answered on May 29, 2012 at 08:09 PM


    I have cloned your form and made a test submission. I was able to receive a notification email right away. I've also checked our mail logs and Jotform has successfully sent your notifications. Can you please change the Sender E-mail to noreply@jotform.com. And please contact your email provider and ask them to whitelist JotMail's Ip Addresses.


    Can you also add JotMail's Ip Addresses to your mail provider's whitelist and make another test?

    If this still doesn't work, please open a new thread and provide us the form ID.

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    Answered on May 30, 2012 at 09:30 AM

    Thanks. I will do it and will make another test.