What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to have files automatically deleted from my jotform available space after they are succesfullly forwarded via FTP to my server?

    Asked by Maxwell67 on May 29, 2012 at 06:30 PM

    I have a jotform file upload form on my website and I implemented the FTP upload option in the myform settings so the files are forwarded to my own server.  Is there a setting anywhere on jotform that removes the file from my jotform 'available space' automatically once it is sent via ftp so I don't have to keep logging into my jotform and delete files to create more availabe space?

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    JotForm Support

    Answered by NeilVicente on May 29, 2012 at 08:57 PM

    Unfortunately, the answer is no. There is no way to auto-delete files from your JotForm account.

    We keep files in your JotForm account for back up purposes. There are many factors that could affect the deliverability of files from our server to a 3rd party one, such as an FTP server or even Dropbox's.

    We want to minimize the chances of a JotForm users coming here to to complain about an auto-deleted (but undelivered) file, especially if the problem did not come from our end.

    Manually deleting the files is the safest way to go.

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    Answered by Maxwell67 on May 29, 2012 at 11:51 PM

    Thank you for the prompt reply.  That makes sense - better safe than sorry.