What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Docs integration

    Asked by jacobawolf on May 29, 2012 at 07:35 PM

    I am getting an error when trying to authenicate Google Docs... how can I fix this?

     

    Error: redirect_uri_mismatch

    The redirect URI in the request: https://secure.jotform.com/api/google/ did not match a registered redirect URI

    Learn more

    Request Details
    from_login=1 scope=https://docs.google.com/feeds/ https://spreadsheets.google.com/feeds/ response_type=code access_type=offline redirect_uri=https://secure.jotform.com/api/google/ approval_prompt=force as=486a7d8db357054e client_id=645624820084.apps.googleusercontent.com hl=en
  • Profile Image
    JotForm Support

    Answered by jonathan on May 29, 2012 at 07:51 PM

    Hi,

    The authentication happens on google's end.

    Please make sure you have the valid google accounts to be authenticated.

    Please inform us if you continue to have this issue.

    Thanks.

  • Profile Image

    Answered by jacobawolf on May 29, 2012 at 07:54 PM

    yes and I have tried 2 different accounts

  • Profile Image
    JotForm Support

    Answered by jonathan on May 29, 2012 at 08:11 PM

    Hi,

    Unfortunately, I could not re-produced the authentication issue on my end.

    I cloned your form and easily authenticated it on my personal gmail account.

    (Please see screens).

    Please try to check the account authenticity or perhaps some firewall/prevention software are blocking the account from functioning properly.

    Please inform us if the issue still persist after all verifcation checks are done.

    Thanks.

     

     

     

  • Profile Image

    Answered by jacobawolf on May 29, 2012 at 09:21 PM

    it appears to only be happening in google chrome, worked fine in Firefox

  • Profile Image
    JotForm Support

    Answered by jonathan on May 29, 2012 at 09:39 PM

    Hi  jacobawolf,

    I repeat the cloning and integration process using chrome this time.

    Still able to authenticate easily though. (Please see screen)

     

     

     

     

    Perhaps your chrome's browser cache needs clearing, try to close the browser and clear some cache.

    Then login again to JotForm and do the integration process.

    You may also check the chrome version.. maybe it needs to be upgraded?

    If you were able to authenticate the account but using a different browser, then the account is OK =). And at least you were able to integrate.

    Please inform us if further issue is preventing you from integrating your forms to google spreadsheets.

    Thanks.