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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Analytics page is not loading properly, showing a blank screen

    Asked by JENSHIDO on January 12, 2017 at 06:25 PM

    Hi.  I recently asked how to use the form analytics.  Every time I try I get a blank screen.  Is there a reason this is happening?

    Page URL:
    https://form.jotform.com/63086136424151

    Screenshot
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    JotForm Support

    Answered by Chriistian on January 12, 2017 at 10:10 PM

    I checked your form analytics on my end and it seems to display properly here.

    Do you have any add-ons installed on your browser that may be preventing the page from being displayed? Can you please try using a different browser to view the form analytics and see if the issue occurs there as well? I would also suggest connecting to a different internet connection.

    If the issue persists, please take a screenshot of the browser console so we can see if there are any errors. To open the console, please see the guide below:

    Chrome: Press Ctrl+Shift+J (Windows / Linux) or Cmd+Opt+J (Mac)

    Firefox: Press the Ctrl+Shift+K (Cmd+Opt+K on OS X) 

    To send the screenshot, visit your thread here https://www.jotform.com/answers/1033268 and follow this guide: How to add screenshots to the support forum?

    I will wait for your response.
    Regards.

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    Answered by JENSHIDO on January 16, 2017 at 10:50 AM

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    JotForm Support

    Answered by AIDAN on January 16, 2017 at 01:11 PM

    Hi,

    I tried to replicate the issue, to no avail. The form analytics work properly for me, confirming my colleague's findings.

    Thanks to your screenshot though, we were able to spot some issues that could be related to the use of ad blocking extensions/tools.

    Would you please consider retrying with a browser that doesn't have any ad blocking systems enabled?

    Thank you in advance. We will be waiting for your reply to inspect further based on it, ASAP.