What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to send email based on user's answer?

    Asked by cefwicgross on January 12, 2017 at 10:42 PM

    can you segment results, so that segments could be sent to different departments?

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    JotForm Support

    Answered by amy on January 13, 2017 at 03:29 AM


    You can set different e-mail addresses based on user's answers by using conditions.

    We have a user guide about it: How to Send Email Based on User's Answer

    Also, we have another user guide which covers the conditions in general: Smart Forms Using Conditional Logic

    If you need further assistance, please let us know.

    Thank you!