What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data not updating on the excel sheet

    Asked by wyong on January 12, 2017 at 10:51 PM

    Hi all,

     

    Currently my data is not updating on my google sheets. Please kindly assist asap.

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    Answered by charitychallenge on January 12, 2017 at 11:05 PM

    I am having the same problem.  The only way to make it work is to remove the integration and then start again - this will pick up existing submissions, but after this, the same problem occurs with new submissions not updating.

    On some other threads, Jotform has advised there is a problem at the Google end and they are either having trouble getting a response from Google support or hitting some other API limit issue.

    Frustrating if/when a resolution is out of Jotform's control.

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    Answered by wyong on January 13, 2017 at 03:15 AM

    Thanks! I've been using this for my company and that it's frustrating to remove the integration once every 30 mins!

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    JotForm Support

    Answered by Nik_C on January 13, 2017 at 04:47 AM

    Hello,

    We had some issues with Spreadsheet integration, please re-integrate with Spreadsheet and it will work.

    We're sorry for this inconvenience.

    If you have any additional questions please let us know.

    Thank you!

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    Answered by wyong on January 13, 2017 at 05:46 AM

    Hi,

     

    After intergration, there are data in JOTFORM that's not integrated in Google Sheets.

    Please assist.

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    Answered by Boris on January 13, 2017 at 06:53 AM

    The submission data forwarding may have been slightly delayed after re-integrating the sheet. The missing data should have been added when your form received another form submission after the integration was set up.

    I have also manually re-issued the job to send all missing submissions to your integrated spreadsheet. Please check whether your submissions are showing correctly now.

    Should you still be experiencing any issues, please send us a link to your integrated spreadsheet, along with a note regarding which data seems to be missing from the sheet, and we'll gladly check it out for you. Thank you.