What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    EMAIL FROM JOTFORM

    Asked by peri23 on January 13, 2017 at 04:20 AM

    HI, I HAVE CREATED 3 FORMS, THE PROBLEM IS THAT FROM LAST NIGHT I DONT RECIEVE THE SUBMISSIONS BY EMAIL. HOW CAN WE SOLVE THIS PROBLEM?

    Page URL:
    https://form.jotformeu.com/63546702038354

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    JotForm Support

    Answered by liyam on January 13, 2017 at 06:28 AM

    Hello peri23,

    The email address used for receiving submissions from that form landed in our bounce list because your mail server started blocking emails from us.

    Reason(s) : smtp; 554 5.7.1 Message cannot be accepted, spam rejection

    To resolve this, you need to contact your email service provider and ask them to unblock emails from JotForm. Another solution is to use a different email address, such as a gmail one. Gmail is more lenient from receiving automated emails.

    I also have removed your email address from the said bounce list. Our mail servers will start sending emails again to your address. But without addressing the concern with your mail service provider, it is most likely that you will be prevented from receiving emails again.

    Please let us know if you have questions.