My jotform account has been downgraded even though payment has been made.

Hi,

my jotform account has just been downgraded for no reason, payment has been made on the 7th of Jan 2017 regarding account name Ashleer.

Could you please sort this out asap.

Regards

Hello Ashleer,

I'm sorry for the trouble caused to you. 

I have taken care of your account issue and upgraded your account back to silver plan. Please sign out from your account and then sign in again for the changes to reflect.

Thank you!