What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My jotform account has been downgraded even though payment has been made.

    Asked by Ashleer on January 13, 2017 at 06:05 AM

    Hi,

     

    my jotform account has just been downgraded for no reason, payment has been made on the 7th of Jan 2017 regarding account name Ashleer.

     

    Could you please sort this out asap.

     

    Regards

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    JotForm Support

    Answered by ashwin_d on January 13, 2017 at 07:09 AM

    Hello Ashleer,

    I'm sorry for the trouble caused to you. 

    I have taken care of your account issue and upgraded your account back to silver plan. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!