What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Canceling request for the subscription

    Asked by Sindecteb on January 13, 2017 at 08:10 AM


    I must cancel, for financial reasons, I'm sorry


    Request the cancellation of the plan and reimbursement, as informed, since it has not yet exceeded the term of 30 days

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    JotForm Support

    Answered by candy on January 13, 2017 at 08:46 AM


    I took a look at your Account Billing History and I can see that you've paid for this through PayPal on 04.01.2017.

    Please downgrade your account to the free plan as you can see in the following document: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account 

    Our PayPal Downgrade is not automated yet, so you should cancel your payment yourself.

    You can refer to these instructions to cancel the subscription in your PayPal Account if you wish for it to be immediate:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

    Moreover, I have made a refund request for your payment to our Billing Manager. The refund process can be last up to 10 business days.

    If you have any doubt, let us know.

    Thank you.