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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Spreadsheet: The integration is not working.

    Asked by sneekeep on January 13, 2017 at 09:29 AM

    i use a lot of excel in my work

    and all my orders are managed through excel

     

    after 23:00 yesterday im not recieving any orders in my email or google sheets excel

     

    although in the your system it say that im recieving them,

     

    the thing is that now im recieving the the excel once again is messed up...

     

     

    is there a problem i should know about?

  • Profile Image
    JotForm Support

    Answered by seth on January 13, 2017 at 10:01 AM

    Hello,

    We had some issues with Spreadsheet integration starting from yesterday night.Please re-integrate with Spreadsheet and it will work properly again. We're sorry for this inconvenience.

    About your emails, please check your spam folder. If JotForm emails are there please mark them as not spam. As you have stated, your emails were sent from JotForm's side. You should have received them.

    Please check the issue again. It might have a relation with the glitch that happened with Google Spreadsheets. If the issue persist, contact us again.

    Regards.