What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I cannot receive emails from the JotForm

    Asked by Camp_Witness on January 13, 2017 at 09:51 AM

    I keep getting a message from your system saying that my email address is bouncing.  It should be good and I have checked it against black lists.  Can you tell me what the problem seems to be?

    director@campwitness.org is the email.

  • Profile Image
    JotForm Support

    Answered by olivia on January 13, 2017 at 10:32 AM


    Thank you for providing the screenshot. This alert means that your account email is bouncing. Therefore, you cannot receive any Notification emails etc from the JotForm while bouncing your email address. 

    Please click "remove" button to remove your email address from the bounce list. 

    I have also checked if your email address is bouncing or not. It is seen that you have already removed your from from the bounce list. It is not bouncing now.

    I sent you a test email, too. Please have a look at the following image. Your notification email was sent successfully.

    Please have a look at the following guides about related with bouncing issues:



    In addition, the most effective way of preventing email bouncing is setting up your own SMTP. Please have a look at the following guide:How-to-Setup-SMTP-for-a-Form

    If you need any other details, please feel free to let us know.

    Thank you.