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Notification email not accepted by our Service Desk softwareAsked by molive on January 13, 2017 at 10:20 AM
After realising that notification emails aren't being delivered to our Service Desk, I've been informed that it's because the Message-ID of the email contains an asterisk as in the attached picture.
Is there anything that can be done to change this? Would receiving emails using our own SMTP server instead of JotForm's servers resolve this?
I have tested this on my end and found that the message ID does not show the same as yours, for example, this is the message ID when I submitted a form using the default sender email:
And this is when I tested using a custom sender using the SMTP method:
You may try switching from email@example.com to firstname.lastname@example.org to see if the problem persists, though setting up your own sender email using the SMTP method will also help you since you will use your mail server info instead of the JotForm info, so you also will have more control on it.
Do let us know how it goes.
Thanks for this! I'll give that a try.