Notification email not accepted by our Service Desk software

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    Asked on January 13, 2017 at 10:20 AM


    After realising that notification emails aren't being delivered to our Service Desk, I've been informed that it's because the Message-ID of the email contains an asterisk as in the attached picture.

    Is there anything that can be done to change this? Would receiving emails using our own SMTP server instead of JotForm's servers resolve this?

    Many thanks.




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    Answered on January 13, 2017 at 11:37 AM

    I have tested this on my end and found that the message ID does not show the same as yours, for example, this is the message ID when I submitted a form using the default sender email: 

    And this is when I tested using a custom sender using the SMTP method: 

    You may try switching from to to see if the problem  persists, though setting up your own sender email using the SMTP method will also help you since you will use your mail server info instead of the JotForm info, so you also will have more  control on it. 


    Do let us know how it goes. 

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    Answered on January 14, 2017 at 12:24 PM

    Thanks for this! I'll give that a try.