What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My changes won't save

    Asked by rgriffin50 on January 13, 2017 at 10:53 AM

    I manage to change one section and now when I try to change and save anything else they won't save.

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    JotForm Support

    Answered by Kevin_G on January 13, 2017 at 11:58 AM

    I have checked your forms and they are saving on my end, what I would suggest you is to make sure your session has not expired, sometimes the session has already expired and this ends in changes not saving, the save button gets stuck on saving but never ends. 

    I will also suggest you to check the revision history of your form so you can see which changes were applied or not: How-to-view-form-revision-history

    If this persists, try opening your form in a different web browser or computer, testing from a different networks will also help to know if this is a networks problem. 

    In case that you're unable to save changes even testing as suggested above, please share us a screenshot of the web console, these keyboard shortcuts will help you to get it: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J

    Firefox:

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you to upload the screenshot on your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We'll wait for your response. 

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    Answered by rgriffin50 on January 13, 2017 at 12:01 PM

    I believe the issue was it was a duplicate form.  I deleted the duplicated and started another form and have had no problems since.

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    Answered by rgriffin50 on January 13, 2017 at 12:03 PM

    I like the 4.0 but I could not see how to pull my old forms over.  Is it possible?

     

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    JotForm Support

    Answered by david on January 13, 2017 at 01:50 PM

    You can switch between using the v3 and beta v4 builder from your account settings page:

    https://www.jotform.com/myaccount/settings