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    Form loading slowly and no longer sending emails

    Asked by James Spence  on January 13, 2017 at 01:36 PM

    I'm not getting forms I've submitted emailed to me.  Also at times it takes a very long time for the template to load.

    Page URL:
    http://www.jotform.us/form/52456019723152

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    JotForm Support

    Answered by david on January 13, 2017 at 04:14 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.  Here was the error given:

    smtp; 550 5.7.606 Access denied, banned sending IP

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    The form itself is loading quite quickly on my end.  The lag may have been a temporary issue.