Also I was put on a bounce back list-email request change but my email was and is working just fine. admin@libertywebsitedesign.comCould you please

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    23thechange
    Asked on January 13, 2017 at 01:58 PM

    Also I was put on a bounce back list-email request change but my email was and is working just fine. admin@libertywebsitedesign.com

    Could you please resend the link and recheck my email?

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    david
    Answered on January 13, 2017 at 04:30 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.  Here was the error given:

    smtp; 550 5.7.606 Access denied, banned sending IP

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List