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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is screwed up

    Asked by dana habeck  on January 13, 2017 at 04:09 PM

    in setting up I was not directed to a page 2 that I saw............. however I  have a 2nd  page with someone elses info on it..... 

     

    i have requested a password  reset but haven't gotten that either  612 822 0149

    Page URL:
    https://form.jotform.com/63548575753166

  • Profile Image
    JotForm Support

    Answered by liyam on January 13, 2017 at 10:41 PM

    Hello Dana,

    I checked your form and I only see one page. It's also not set to redirect to another form. I also do not see any password reset instruction requested by you. What I did then is sent you a password reset instruction. Please check your inbox or spam folder for it.

    If you have questions, please let us know.

  • Profile Image

    Answered by dana  on January 14, 2017 at 06:50 PM

    Please call me Monday 7:30 am CST to resolve this.  612 822 0149.  Obviously you are not seeing the same thing I am.

  • Profile Image
    JotForm Support

    Answered by liyam on January 14, 2017 at 09:56 PM

    Hello Dana,

    Unfortunately we do not have a voice contact center to address your concern over the phone.

    We'll look forward to receive more information from you regarding your concern.

    Thanks.

  • Profile Image

    Answered by dana habeck  on January 17, 2017 at 03:45 PM
    Hi
    My name is Dana and I work for Nokomis Chiropractic and have the e mail
    headacheinquiry@gmail.com as a place to gather the forms filled out from my
    FacebooK ad.
    I have not been getting any forms so I some investigating only to find the
    attached additional pages when I personally inquired like a potential new
    patient would. How do I as the owner of the jotform here put our info in
    and not some random doctor who I have no knowledge of and isn't even in our
    area. Again, see attached.
    Below is the notification I was sent as the owner of headaheinquiry form at
    the time the attached form was sent to chezzehed.
    Please advise and I need a new password reset link sent. d :)
    dana habeck
    Jan 12 (5 days ago)
    to me
    *Headache Inquiry FB*
    Name dana habeck
    E-mail chezzehed@gmail.com
    Contact Number: (612) 555-1212
    You can edit this submission

    and view all your submissions

    easily.
    JotForm Support
    Jan 13 (4 days ago)
    to headacheinquiry

    Dear nokomischiro,
    A password reset request was issued at http://www.jotform.com
    To reset your password visit
    https://www.jotform.com/page.php?p=passwordreset&username=
    nokomischiro&token=abcbef418f0e4904ae0f69d72e31b0fa .
    If you have not requested resetting your password, please ignore this
    e-mail.
    Thanks for using JotForm,
    JotForm Support
    http://www.jotform.com/
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 17, 2017 at 06:47 PM

    The reset link will be only sent to the email address that is associated with the account username.

    In this case, the account username that host the form https://form.jotform.com/63548575753166 is "nokomischiro", and the associated email address is "headacheinquiry@gmail.com".

    If you have access to that email address, simply check it's inbox, and go to the reset email that has been already sent, there you will find the reset link.

    Let us know if you have more questions.

  • Profile Image

    Answered by dana habeck  on January 17, 2017 at 07:45 PM
    of course i have questions........you didnt answer anything except the one
    that was really a question more a statement of fact as it pertained to the
    questions. 612 822 0149
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on January 18, 2017 at 01:04 AM

    You seem to have multiple issues on your form. Can you please clarify those? We will need to separate the issues for us to assist you properly.

    You've mentioned the second page on your form, but I don't see this. It's not even on your form revision history, although there are fields that are being removed from it. If you want to check, here's how: https://www.jotform.com/help/294-How-to-View-Form-Revision-History.

    As for not getting "any forms", I think you mean the notification email. Is this correct? We're sending you the emails at headacheinquiry@gmail.com. Please check that. If you want to receive the form emails to a different email address, please follow this guide to change the recipient in the form:

    https://www.jotform.com/help/41-How-to-find-and-change-the-email-address-used-for-notification-email

    As for the information from your submitters, well, you only have the Name, Email and Contact Number in the form. If you want to get more information from your submitters, you may consider adding more fields. 

    For the reset email, you can initiate it yourself. Please go to https://www.jotform.com/login. Click the reset password, enter your email address (headacheinquiry@gmail.com) and click Send Reset Instructions button. 

    I hope that helps.