What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email address is added to bouncelist repeatedly

    Asked by logowearplus on January 13, 2017 at 06:28 PM
    this happened twice to me in the last month I was removed from the bounce list and it ended up back on there...I am losing business...might have to change providers
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    JotForm Support

    Answered by Kiran on January 13, 2017 at 06:34 PM

    Generally, the email address is added to our bounce list when the emails sent to the address are not delivered due to any reason. As already suggested in the other thread, we request you to follow the guide below to troubleshoot email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    If you are still experiencing the email issues, you may consider using your own email address as the sender email address by setting up an SMTP address. Please refer to the guide below that can help you in setting up an SMTP email address for your form.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please get back to us if the issue still persists. We will be happy to assist you further.