Email address is added to bouncelist repeatedly

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    logowearplus
    Asked on January 13, 2017 at 06:28 PM
    this happened twice to me in the last month I was removed from the bounce list and it ended up back on there...I am losing business...might have to change providers
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    Kiran
    Answered on January 13, 2017 at 06:34 PM

    Generally, the email address is added to our bounce list when the emails sent to the address are not delivered due to any reason. As already suggested in the other thread, we request you to follow the guide below to troubleshoot email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    If you are still experiencing the email issues, you may consider using your own email address as the sender email address by setting up an SMTP address. Please refer to the guide below that can help you in setting up an SMTP email address for your form.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please get back to us if the issue still persists. We will be happy to assist you further.