IP Address Error

  • Profile Image
    StudioBe
    Asked on January 13, 2017 at 07:04 PM

    Can someone tell me why these ranges are not coming back as valid?

    152.160.0.0/16
    129.121.0.0/16
    65.75.144.0/18
    64.247.177.0/18
     
    They are failing because they should be between 24-32. Should it be:
    152.160.0.0/32
    129.121.0.0/32
    65.75.144.0/??
    64.247.177.0/??
  • Profile Image
    Jim_R
    Answered on January 14, 2017 at 05:59 AM

    I'm assuming you got these IPs from this guide: Whitelisting-JotMails-IP-Addresses

    Please note that the guide above has been updated on December 16, 2016 with the following verbiage at the top:

    I'm assuming you're confirming the IP addresses in an attempt to fix an ongoing issue with receiving emails. The escalated thread you have with us here https://www.jotform.com/answers/1003488 is still assigned to one of our Developers.

    I can tell it has been quite some time since you last heard from us on that thread so we're thanking you in advance for your patience and cooperation.

    We strongly urge you to update your previous thread by clicking this link in case you have anything to add or followup.