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I sent a message to support on Wednsday and I still have my account frozen!Asked by John on January 13, 2017 at 09:32 PM
I have live forms on my website that capture my client sign ups and they have been down for two days now! I need them back up please ASAP!!!!!!!! Please advise why my account has been frozen and how i can be sure this wont happen again!
The account username Wolfmealprep is suspended because your form "W.O.L.F Meal Prep Recurring Member Sign-Up" is requesting credit card information in plain text fields, as shown below:
In light of this, it is a must to take any of the following options:
1. Integrate your form with any of our Payment integrations.
Dwolla integration, is in particular a great choice for USA based business, it offers to accept payments with no fee per transaction.
2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization
I have removed the guilty fields on the form and reactivate your account. Please refrain from this to prevent a further potencial suspension of your account.