What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I sent a message to support on Wednsday and I still have my account frozen!

    Asked by John  on January 13, 2017 at 09:32 PM

    I have live forms on my website that capture my client sign ups and they have been down for two days now! I need them back up please ASAP!!!!!!!! Please advise why my account has been frozen and how i can be sure this wont happen again! 

  • Profile Image
    JotForm Support

    Answered by Aury on January 14, 2017 at 07:28 AM

    The account username Wolfmealprep is suspended because your form "W.O.L.F Meal Prep Recurring Member Sign-Up" is requesting credit card information in plain text fields, as shown below:

    this is illegal because it's considered a phishing activity, which violates our Terms of Use, the only services allowed to collect  such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations
    Dwolla integration, is in particular a great choice for USA based business, it offers to accept payments with no fee per transaction.
    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    I have removed the guilty fields on the form and reactivate your account. Please refrain from this to prevent a further potencial suspension of your account.

    Best Regards.

    Aury