I sent a message to support on Wednsday and I still have my account frozen!

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    Asked on January 13, 2017 at 09:32 PM

    I have live forms on my website that capture my client sign ups and they have been down for two days now! I need them back up please ASAP!!!!!!!! Please advise why my account has been frozen and how i can be sure this wont happen again! 

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    Answered on January 14, 2017 at 07:28 AM

    The account username Wolfmealprep is suspended because your form "W.O.L.F Meal Prep Recurring Member Sign-Up" is requesting credit card information in plain text fields, as shown below:

    this is illegal because it's considered a phishing activity, which violates our Terms of Use, the only services allowed to collect  such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations
    Dwolla integration, is in particular a great choice for USA based business, it offers to accept payments with no fee per transaction.
    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    I have removed the guilty fields on the form and reactivate your account. Please refrain from this to prevent a further potencial suspension of your account.

    Best Regards.