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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I collect submitter's location information?

    Asked by smilenj on January 13, 2017 at 09:34 PM

    Is there a way to gather location information of form submissions so that I can create a map of all the locations where people have use the system?  And I would prefer not to have a map on the submission form.



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    JotForm Developer

    Answered by Helen on January 14, 2017 at 07:47 AM

    Hi Joey,

    Thank you for contacting us.

    You can use our "Get Visitor Location" widget. Just follow these steps:

    1. Click "More fields" at form builder and search "Get Visitor Location". 

    2. Add this widget to your form.

    3. You can optionally show or hide the information on your form, and also filter out what kind of location data you require, for instance (to name a few)




    ISP Organization

    AS number/name


    This information can be critical in verifying user authenticity, charting location-based responses among other uses.

    Here is a widget's page: https://widgets.jotform.com/widget/get_visitor_location

    If you do not want to use this widget or you have a still problem, feel free contact us.

  • Profile Image

    Answered by smilenj on January 14, 2017 at 11:33 AM

    Thank you.  I added widget but i don't see additional information coming through.  Where should I see the location data?

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    JotForm Support

    Answered by ashwin_d on January 15, 2017 at 12:38 AM

    Hello smilenj,

    With which form you are having this issue with? I did check all the four forms you have in your account and none of them has this widget added.

    When the widget is added in form and you receive submissions, you will be able to see the user's location information in form's submission page. Please check the screenshot below:


    I would suggest you to please add the widget in your form and test it again. Please check the screenshot below on how to add widget:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by smilenj on January 15, 2017 at 09:04 AM

    Thanks for the reply.  This is for the YAV form.

    It look like the widget isn't being saved to my form when I add it.

    Here it is:


    Then when I close that page and go back to it, the widget is gone:


    Any thoughts?





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    Answered by smilenj on January 15, 2017 at 09:18 AM

    I tested in chrome and safari and it looks like when I add that widget the system isn't saving (the little green dots at the top never get to "saved!").  Other odd part is that if I add the widget, it blocks all changes from being saved as well.

    Is there something I am missing?

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    JotForm Support

    Answered by ashwin_d on January 15, 2017 at 01:36 PM


    I'm sorry for the trouble caused to you. 

    I am not sure what is causing this issue. I did clone your form and I was able to add the get visitor location widget successfully. Please check the following form:  https://form.jotform.com/70144888799981

    Let me test this issue and I will get back to you soon.

    Thank you!