What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Expiration date examples in Braintree payment fields

    Asked by blbc on January 13, 2017 at 10:54 PM

    I'd like to be able to set expiration date examples in my payment fields, or in the field labels. (MM and YY)

    Guests commonly enter a 4 digit year causing a failed payment. (While they appreciate the security of the form not remembering their credit card info, they get annoyed by having to enter it again.)

    Page URL:

  • Profile Image
    JotForm Developer

    Answered by Helen on January 14, 2017 at 09:16 AM


    Thank you for contacting us.

    The month field requires 2 digits (ex. 03 for March) and the year field 4 digits (ex. 2019) regarding Jotform's integration payment mechanism for Braintree. 

    In other words, it requires 2 digits for month and 4 for a year. If you use 1 for a month, that should, however, work properly as well (without zero).

    If you have still problem, feel free contact us.