What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment Power Tool error

    Asked by Teachingassistanttraining on May 30, 2012 at 05:41 AM

    <script type="text/javascript" src="//form.jotform.com/jsform/12865405720"></script>




    I have set up a payment on paypal via the power tool. Just a minor error, when a client checks the the circle, the total shows £30, and it should show £49.99.

    however, when you get to the paypal page it still shows the £49.99

    Can you please look at why the total does not show accurately on the form when a clients checks the circle.


    Thanks a lot.




    PS i love this product! ;-)

    Page URL:

  • Profile Image

    Answered by jeanettebmz on May 30, 2012 at 06:13 PM

    The reason why it doesn't show  £49.99 and it shows £30.00 instead , is because you have setup a recurring payment  within the payment tool that will charge an extra fee ONLY for the first month.

    So, the way it is setup right now tells the customer he wil be charged ONLY FOR THE FIRST MONTH £49.99, and the rest of the months will be £30.00 /expressed on the total

    You can add into the Paypal label this explanation, for your customers to not get confused.



  • Profile Image

    Answered by Teachingassistanttraining on May 30, 2012 at 06:26 PM
    Cheers to you too ;-)
    Thanks for coming back to me...
  • Profile Image

    Answered by jeanettebmz on May 30, 2012 at 06:45 PM

    You are welcome!