What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I can reproduce the issue you are describing with V4. When adding an apostrophe inside the label, it appears fine in the Form Builder:
However, as soon as the form is opened directly, we see that the apostrophe is replaced by its HTML encoded counterpart:
This bug report is escalated to our developers, and we'll let you know as soon as it gets resolved. Thank you for using JotForm!
Thanks for the response, Boris.
We're sorry the inconveniences. HTML code issue on question labels is fixed now.
Thank you for contacting us.
Awesome! Thank you, Ceren.