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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stripe: Option to forward product/order info to Stripe Orders

    Asked by dsid on January 14, 2017 at 11:11 AM

    The Stripe integration with Jotform is working and processing the transaction, but an ORDER is not being created within Stripe. Am I missing something? Is there any way to have the Jotform order process as an order within Stripe?

    This is a re-post of a comment on How to Integrate Stripe with your Form

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    Answered by Boris on January 14, 2017 at 11:50 PM

    Our integration passes the amounts and product names selected on the JotForm form to Stripe for collecting payment. Stripe collects the payment, and upon success, the submissions will show up on your form's submissions page:


    Are you saying you are not receiving your payments in Stripe? I have checked your last edited form (70105983437963), and I see it is integrated with a Stripe account in Live Mode, which means that you should be receiving payments fine.

    If you are receiving payments successfully, but you would like a specific feature to be implemented with how you want your order to appear, please describe what it is you are looking for in more detail, and we'll gladly forward it to our developers if feasible.

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    Answered by dsid on January 15, 2017 at 09:11 PM

    Stripe contains Transactions and Orders. The Transaction processes fine from Jotform and the money goes to my account. However, the Order is not added to Stripe, which means I cannot pull the order information into my shipping software. 

    Having the actual order information come through from Jotform into the Stripe API would be hugely helpful.

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    JotForm Support

    Answered by Jim_R on January 16, 2017 at 02:29 AM

    Thanks for clearing that up. As far as I know, we don't have that feature yet where the actual Product/Order information will be forwarded to your Stripe Orders. The integration only processes the payment and transaction.

    I've elevated your thread as a feature request. Please keep in mind that there's no assurance whether this will be added or not. It will highly depend on the viability of the feature, the amount of similar requests we get, along with the workload of our Developers.

    We can't give you any timeframe but we'll keep you apprised on this same thread if/when there's an update.