What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Incomplete payment notification in one of 4 forms set up for registratiAsked by acregistration on January 14, 2017 at 11:12 AM
Incomplete payment notification in one of 4 forms set up for registration. The PDF form say accepted and when I check PayPal the payment is there. Should I be concerned? What gives?
This is a re-post of a comment on Paypal Incomplete Payments FAQ
Please first make sure that the IPN setting within your PayPal account is enabled:
Then, please check your IPN history in PayPal, as described insection "Completing paid submissions" of the following guide:
If there are no failed IPNs showing in your PayPal account's IPN History, then you do not need to be concerned about the notification you received. The notification is then simply informing you that someone submitted your form, but then changed their mind and didn't process the payment through PayPal.
If you need further clarifications or assistance, please let us know.