What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Received a message that my account was suspended

    Asked by Jeni  on January 14, 2017 at 11:17 AM

    It is probably due to a CC form which I was going to deactivate.  

  • Profile Image

    Answered by Boris on January 15, 2017 at 12:11 AM

    Yes, your account got suspended for violation of our terms. More specifically, your form 33577423419156 is asking for credit card details, which is strictly forbidden by our terms:


    In order to reactivate your account, the offending form has been removed.

    Please refrain from asking such details through ordinary form fields in the future, and make sure to abide by the above linked terms in order to prevent further account suspensions. Thank you.