- 5280swilliamAsked on January 14, 2017 at 11:39 AM
As soon as I upgraded I was unable to log in because my account was suspended. I contacted support and got no response. If I do not hear from somebody by Wednesday January 18 I will be disputing all three charges with my bank.
It would be silly to get three chargebacks for $5 each. Please refund immediately and close my account.
- JotForm SupportWelvinAnswered on January 15, 2017 at 12:46 AM
Your account is already active. However, you seem to have canceled the subscription. I'm sorry, but our policy indicates that we can only refund payments that aren't beyond 30 days. I have refunded your last payment. Expect the refund returned to your card within 4-10 business days.
Let us know if you have questions.