What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Get refund and close my account

    Asked by 5280swilliam on January 14, 2017 at 11:39 AM

    As soon as I upgraded I was unable to log in because my account was suspended. I contacted support and got no response. If I do not hear from somebody by Wednesday January 18 I will be disputing all three charges with my bank.

    It would be silly to get three chargebacks for $5 each. Please refund immediately and close my account.

  • Profile Image
    JotForm Support

    Answered by Welvin on January 15, 2017 at 12:46 AM

    Your account is already active. However, you seem to have canceled the subscription. I'm sorry, but our policy indicates that we can only refund payments that aren't beyond 30 days. I have refunded your last payment. Expect the refund returned to your card within 4-10 business days.

    Let us know if you have questions.