What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Does the same thing happen even if you clear your browser's cache/data?
It's possible that you have already entered it once using the same browser that's why it is not already asking you for an encryption key.
Or, you can also try to access your account submission page in incognito or private mode. Notice that you will be asked again if you do this.
I hope this helps. If you have any other questions or concerns, please feel free to contact us again anytime.