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    Asked by jhamgeri on January 14, 2017 at 02:27 PM

    Hi, on my Self-Employment Tax Organizer, I received a submission, but it isn't prompting me to upload my encryption key. I'm not sure why this is happening. 

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    JotForm Support

    Answered by Mike_G on January 15, 2017 at 04:32 AM

    Does the same thing happen even if you clear your browser's cache/data?

    It's possible that you have already entered it once using the same browser that's why it is not already asking you for an encryption key.

    Or, you can also try to access your account submission page in incognito or private mode. Notice that you will be asked again if you do this.

    I hope this helps. If you have any other questions or concerns, please feel free to contact us again anytime.

    Thank you.