What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form is not updating when I make changes

    Asked by mikbas on January 14, 2017 at 11:58 PM

    I am trying to edit my form. I changed some questions and added some widgets, however, the changes are not being saved automatically properly. The three 'loading' dots at the top of the form just stay there and it won't save my changes.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 15, 2017 at 11:30 AM

    I have tested your form in our v3 and v4 builder, I can see changes are properly being saved, here's a screen-cast:

    I have also checked the revision history of your form and found there are some recent changes saved (the last one is from my test): 

    You can also check your form changes by following this guide: How-to-view-form-revision-history

    This could have happened because your session expired, so please try again and if it persists even when you're logged-in, share us a screenshot of the web console. 

    These keyboard shortcuts will help you to get the console: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J



    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    We'll wait for your response.