What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot signup because apparently I already have a profile

    Asked by Camilla Scroffa de Cumani   on January 15, 2017 at 05:37 AM

    Hy everybody!
    I'm trying to sign up in Jotform and the website says that i have already a profile even if:
    1. I've never signed up in jotform yet (it's the very first time in my life i use this website)
    2. I'm trying with many different email addresses. Can somebody help me please?
    Many thanks! 🙂

  • Profile Image
    JotForm Support

    Answered by AIDAN on January 15, 2017 at 08:17 AM

    Hi Camilla, thank you for contacting us.

    I checked your email and found that it is attached to a guest account and has this form so far: http://www.jotformeu.com/form/70142138359353

    Perhaps you worked on this form some time in the past, through other services, without realizing it was provided by JotForm?

    In any case, if this account and form are yours, we could convert them to a proper account with the username of your preference. Please send us a confirmation reply if that's the case, with 3 usernames by order of preference, just in case your first choice of username is not available. Thank you.