What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Paypal Form: How to hide options until checked

    Asked by pdxconnect on January 15, 2017 at 03:29 PM

    Please see attached image.

    This is a PayPal form where the user selects number of participants or shirts.  

    I would like all the options to appear like the T-Shirt - Short Sleeve (highlighted in image).  The user selects that product then the available sizes  appear.  

    I've compared the settings for all the check boxes but cannot figure out what I did when I created it to be that way. :-/

    Thank you in advance!

    Page URL:

  • Profile Image

    Answered by pdxconnect on January 15, 2017 at 08:23 PM

    Disregard...I think I fixed it myself (although the fix doesn't make sense).

    In the Payment Wizard, the Quantity is before the Size Option, for both the T-Shirt Short Sleeve and Long Sleeve.  

    I changed the Long Sleeve to be Size, then Quantity.

    That fixed it! (?)

    Even though the Short Sleeve shirt was displaying correctly, I re-ordered that as well - for consistency.


  • Profile Image
    JotForm Support

    Answered by Chriistian on January 16, 2017 at 02:08 AM

    Glad that you have fixed it. 

    If you have encountered some other problems in the future, please let us know. We'll be happy to assist you.