What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing Submissions!!!

    Asked by ichallenge on January 15, 2017 at 11:21 PM

    I just just noticed that many of my forms have missing submissions all of a sudden.

    It was 2400 and now it says 64.

    Some had 20 and now it says 1.

    What's happening??

     

     

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    JotForm Support

    Answered by Chriistian on January 16, 2017 at 03:21 AM

    Hi,

    I checked your account but I was not able to find a form in your account with 64 submission. To better assist you, can you please specify in which forms you have encountered this issue? 

    We'll be waiting for your response.
    Regards

  • Profile Image

    Answered by ichallenge on January 16, 2017 at 03:35 PM

    See below.

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    Answered by ichallenge on January 16, 2017 at 03:39 PM

    Hi Chrilstian, a few weeks ago, before we upgraded to the updated package one of our forms had 3000+ submissions. Now it says less than 300.

    And all our archived forms now say 0. It wasn't like that a few weeks ago. They all had submissions.

    Lots of our submissions are missing.

  • Profile Image

    Answered by ichallenge on January 16, 2017 at 03:42 PM

    Something happened when we upgraded and all our submission are no longer there.

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    Answered by ichallenge on January 16, 2017 at 03:57 PM

    The data for some of our forms is synced with Google docs, but the vast majority was not. I'm guessing when we upgraded we revered back to a basic account and all our submissions went with it. That's why all the old ones are missing.

    Can they please be restored?

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    JotForm Support

    Answered by Kevin_G on January 16, 2017 at 07:15 PM

    I have restored the submissions for your account and it shows 6280 now, the forms you shared before show submissions now too: 

    Could you please check again and let us know that you can see your info? 

    We'll wait for your response. 

  • Profile Image

    Answered by ichallenge on January 16, 2017 at 07:18 PM

    YOU GUYS ARE AWESOME!

     

    Thank you I was having a panic attack.

     

    Thanks again.