Missing Submissions!!!

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    ichallenge
    Asked on January 15, 2017 at 11:21 PM

    I just just noticed that many of my forms have missing submissions all of a sudden.

    It was 2400 and now it says 64.

    Some had 20 and now it says 1.

    What's happening??

     

     

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    Chriistian
    Answered on January 16, 2017 at 03:21 AM

    Hi,

    I checked your account but I was not able to find a form in your account with 64 submission. To better assist you, can you please specify in which forms you have encountered this issue? 

    We'll be waiting for your response.
    Regards

  • Profile Image
    ichallenge
    Answered on January 16, 2017 at 03:35 PM

    See below.

  • Profile Image
    ichallenge
    Answered on January 16, 2017 at 03:39 PM

    Hi Chrilstian, a few weeks ago, before we upgraded to the updated package one of our forms had 3000+ submissions. Now it says less than 300.

    And all our archived forms now say 0. It wasn't like that a few weeks ago. They all had submissions.

    Lots of our submissions are missing.

  • Profile Image
    ichallenge
    Answered on January 16, 2017 at 03:42 PM

    Something happened when we upgraded and all our submission are no longer there.

  • Profile Image
    ichallenge
    Answered on January 16, 2017 at 03:57 PM

    The data for some of our forms is synced with Google docs, but the vast majority was not. I'm guessing when we upgraded we revered back to a basic account and all our submissions went with it. That's why all the old ones are missing.

    Can they please be restored?

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    Kevin_G
    Answered on January 16, 2017 at 07:15 PM

    I have restored the submissions for your account and it shows 6280 now, the forms you shared before show submissions now too: 

    Could you please check again and let us know that you can see your info? 

    We'll wait for your response. 

  • Profile Image
    ichallenge
    Answered on January 16, 2017 at 07:18 PM

    YOU GUYS ARE AWESOME!

     

    Thank you I was having a panic attack.

     

    Thanks again.