What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google spreadsheet integration stops working

    Asked by vesrabz on January 16, 2017 at 12:50 AM

    Hi,

    Our Google spreadsheet integration stops working. Can you help us check on this please.

    https://form.jotform.me/63258339941464

    https://docs.google.com/spreadsheets/d/1uuSjsQH0d6Wa-ufRPAtd68q_G9uWJDrlt1o_9oCPLZs/edit#gid=2135539396

     

    Thanks,

    Mark Rabor

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 16, 2017 at 03:32 AM

    Hi,

    Sorry for the inconvenience. 

    We had some previous issue regarding Google Sheet integration. However, it has been fixed now and it should be working. Can you please try to re-integrate the google spreadsheet on your form and see if this works?

    If issue still persists, please let us know.
    Regards

  • Profile Image

    Answered by champioz on January 17, 2017 at 12:37 PM

    I'm experiencing the same trouble, with this integration screen:

     

    And this result when I follow the link:

     

     

    I'm using the 4.0 editor, and have tried re-integrating it once.

  • Profile Image
    JotForm Support

    Answered by david on January 17, 2017 at 02:10 PM

     

    I checked the integration from the V-4 editor and it looks to be working at this time.  If you remove the current integration and add it back once again, it should connect and populate the sheet properly.

  • Profile Image

    Answered by Chapatti on January 18, 2017 at 02:21 AM

    Good Day,

    The Intergration is still not working as I locked several complaints already. It seems that it is Jotform's style to say that it is working even though its not working.

    Please answers my queries logged!!!!

  • Profile Image

    Answered by charitychallenge on January 18, 2017 at 02:46 AM

    Yes - same problem again - started some time in the last 3-4 hrs.  Spreadsheet suddenly not updating.

    It is very important to know how often this problem is likely to happen.  You eventually fixed it last time, but perhaps this is going to be an ongoing intermittent issue...???

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 18, 2017 at 04:38 AM

    @Chaptti

    Apologies for the inconvenience.

     

    It seems that my colleague has answered your concern in this thread: https://www.jotform.com/answers/1037751-Yet-again-integration-with-Google-Sheets-is-off#1.

    We understand your frustration regarding to this. As what my colleague said,  the issue is caused by Google. 

    If you are still experiencing the issue, we can manually send the missing submissions to your Google Integrated Sheet. Please submit us the integrated spreadsheet link along with the note regarding which data seems to be missing. 

    Regards