What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Questions regarding JotForm and paid plans

    Asked by yanping  on January 16, 2017 at 03:35 AM

    Hi to whom it may concern,

     

    I'm interested in signing up with your paid user system.

    Few things I need to clarify before making payments:

     

    - I require responses from 100 UNIQUE respondents

    - Survey is done as an annual employee feedback so its important no names are involved

    - Survey not available to public only the company personnel

    - Preferably each person has a different login + password to track the respondents from different departments

    - Or each user have a unique one time password that's accessible to the survey.

     

    Will your bronze account be able to accommodate these requirements? 

    Or if you could give me suggestions on how to go about this survey please let me know ASAP.

    Thank you and best regards.

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    JotForm Support

    Answered by Charlie on January 16, 2017 at 04:50 AM

    Hi,

    Thank you for your interest in using JotForm. If you are new to JotForm, I strongly advise checking the following links to learn more about our product:

    About Us page 

    Frequently Asked Questions 

    Terms of Use page 

     

    JotForm is a form builder that allows you to create forms for surveys, registrations, applications, etc...

    - I require responses from 100 UNIQUE respondents

    I am not sure what you meant by "unique respondents", if you want to limit users on your form, you can check the following links: 

    https://www.jotform.com/help/137-How-to-limit-submissions-in-a-form 

    https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question 

     

    - Survey is done as an annual employee feedback so its important no names are involved

    You will be creating your own form, you can remove any fields that would identify the user who submitted the form. 

     

    - Survey not available to public only the company personnel.  

    - Or each user have a unique one time password that's accessible to the survey.

    The forms can only be accessed if someone knows the form link. You can set an access code field using Conditional Logic. Here's a guide about conditional logic: https://www.jotform.com/help/57-Smart-Forms-Using-Conditional-Logic 

     

    - Preferably each person has a different login + password to track the respondents from different departments

    We do not allow our forms to act as login page. We also do not allow fields that collect sensitive information like passwords, credit card details and the likes. Please check our terms of use page

    I have also quoted it here:

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information."

     

    Perhaps creating sub users to manager your forms would work with your internal team, here's how to add sub users: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User 

     

    To understand the subscriptions and limits of your account plan, please check this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits 

     

    I hope that helps.