Edit Submission link not working on email notifications

  • IvorWilkinson
    Asked on January 16, 2017 at 6:08 AM

    Hi 

    Please see attached,  the bottom image is the way I set the form up - so that links come through in the email notifications,  however I have noticed recently that as per the top image the links are no longer working (or active)  they are not in blue

     

    Have you experienced this before?

    Jotform Thread 1035411 Screenshot
  • Support_Management Jotform Support
    Replied on January 16, 2017 at 6:29 AM

    I cloned your form and tested the Email Notification that you included with a screenshot but failed to reproduce it. The links were showing up properly and they are clickable.

    Here's how it looked like from my perspective:

    Edit Submission link not working on email notifications Image 1 Screenshot 30

    You probably tried it with the TEST EMAIL button. Keep in mind that this button won't generate the links (since there is no submission done in the first place, it's just a test).

    Edit Submission link not working on email notifications Image 2 Screenshot 41

    The links should work properly, just ensure you'd do an actual test submission right on your form.

    Open it https://www.jotform.com/43342347513955 > fill it out > then SUBMIT. The email you'd get would have the clickable links as intended.

  • IvorWilkinson
    Replied on January 16, 2017 at 7:11 AM

    Thank you very much you are correct