What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I reach my forms?

    Asked by GubDigital on January 16, 2017 at 07:23 AM

    Fiz um Formulário e saiu do ar, gostaria de saber como resolvo.

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    JotForm Support

    Answered by seth on January 16, 2017 at 07:50 AM


    I checked your account and it is auto-suspended because of the information you are asking on the forms. Critical information like collecting passwords is marked as phishing by our system. Please read our Terms of Use carefully.

    I activated your account again, and deleted the fields that caused your account as a phishing account. Please try not to collect critical information via your forms. In the case you try to collect critical information again, your account would be suspended permanently.

    Please feel free to contact us for your further queries.