Why does my email address keep being directed to your bounce list?

  • kjerstin
    Asked on January 16, 2017 at 7:48 AM

    It's not just one form - ALL my forms

    Page URL: https://eu.jotform.com/myforms
  • Helen
    Replied on January 16, 2017 at 8:09 AM

    Hi,

    Thank you for contacting us.

    Why emails land in the bounce list: Emails land in the bounce list because your email server actually denied the email sent by JotForm. The inclusion to the bounce list is just a preventive measure by JotForm's mail server from the damage of reputation which it may incur if emails are continuously being sent even if your mail server has blocked emails from the sending server.

    In order to address this issue, you will need to know the message given by your mail server and start figuring out a solution from there. Do you recall the message given to why your email was on the bounce list? I can not find your message if you have not in our Bounce List. 

    Please let us know if you need any further assistance.

  • kjerstin
    Replied on January 16, 2017 at 8:17 AM

    Hi,

    I just got the message when I access my forms. It bounces when supposed to send a notification when someone has filled in a form. It wasn't like this earlier. And it effects all my forms. I have a Congress Bureau so it's important that I receive notifications when someone applies. I'll redo the notification.

    I did just remove my email from the Bounce list so I suspect that's why you didn't find it on the list.

     

  • Helen
    Replied on January 16, 2017 at 8:31 AM

    Hi,

    You e-mail address that kjerstin@medkonf.se not in our Bounce List now. As you can see:

    Why does my email address keep being directed to your bounce list? Image 1 Screenshot 20

    You can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition to this, if the issue continues or if you do not want our email addresses noreply@jotform.com or noreply@formresponse.com to be set up as the Sender E-mail, then you can use your own mail servers as the sender address. In order yo use your own mail server, you will need to setup SMTP sender on the form. The bounce messages will be processed by your mail server in this case, so the email addresses will not be added to our bounce list. Here's a guide with further details about this option: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Please let us know if you need any further assistance.