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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Submission Error

    Asked by Todd_Couvillon on January 16, 2017 at 08:29 AM

    Form will not submit showing errors in form when no errors exist.

    Also encoding error the character ' is rendered as e'  

     

    Page URL:
    https://form.jotform.com/62698154936167

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    JotForm Support

    Answered by candy on January 16, 2017 at 09:11 AM

    Hello,

    I have checked your form and your account.

    First of all, be informed that you are not allowed to receive "Social Security Number" in your forms according to our Terms Of Use as you did in your form as you can see in the following screenshots:

     

    Please delete those fields and check our Terms of Use in order to avoid suspicious activities in your account not to be suspended.

    Related to your questions, find your answers below:

    "Form will not submit showing errors in form when no errors exist."

    I have fulfilled your form and submitted successfully as you can see the screenshot below:

    I did not see any issue and I was unable to reproduce the issue you have. Probably, you did not enter some fields correctly such as Phone Number as it only receives numbers as input. Or, maybe you have forgotten some fields to fulfill despite they were required.

    "Also encoding error the character ' is rendered as e'  "

    As this question is related to another issue, I have split it in order to assist better as the following thread link: https://www.jotform.com/answers/1035538

    You are going to be answered there.

    Thanks.