What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can not login to my JotForm account

    Asked by Faisal Ansari on January 16, 2017 at 09:23 AM

    Dear Sirs.,


    It is unlucky to note that I cannot login myself on your web site as to makle corrections

    on my already made / customized Booking form.

    I wonder what has happened.

    The Login takes the Username as Faisal Ansari yet password it does nt accept any more

    also it does nt send a new one.   Can you help me.

    Best regards

    Faisal Ansari




  • Profile Image
    JotForm Support

    Answered by candy on January 16, 2017 at 10:30 AM

    Dear Faisal,

    I have checked your account and I did not see any issue. Your account name is FaisalAnsari and your account email is commercial@eastwestair.de.

    When I have checked the emails in our system, I have seen that you should have received 6 password reset emails. My recommendation is please check your SPAM/JUNK folder of your email address. If you see the emails from JotForm there, please mark them as NOT SPAM as you can see the screenshot below:

    Then, you can do all password reset process from that emails again.

    Please try and if you need any help, do not hesitate to contact us.

    Thank you.