I can not login to my JotForm account

  • Profile Image
    Faisal Ansari
    Asked on January 16, 2017 at 09:23 AM

    Dear Sirs.,

     

    It is unlucky to note that I cannot login myself on your web site as to makle corrections

    on my already made / customized Booking form.

    I wonder what has happened.

    The Login takes the Username as Faisal Ansari yet password it does nt accept any more

    also it does nt send a new one.   Can you help me.

    Best regards

    Faisal Ansari

    www.eastwestair.de

     

     

  • Profile Image
    candy
    Answered on January 16, 2017 at 10:30 AM

    Dear Faisal,

    I have checked your account and I did not see any issue. Your account name is FaisalAnsari and your account email is commercial@eastwestair.de.

    When I have checked the emails in our system, I have seen that you should have received 6 password reset emails. My recommendation is please check your SPAM/JUNK folder of your email address. If you see the emails from JotForm there, please mark them as NOT SPAM as you can see the screenshot below:

    Then, you can do all password reset process from that emails again.

    Please try and if you need any help, do not hesitate to contact us.

    Thank you.