- mfphoto98Asked on January 16, 2017 at 11:34 AM
I have added the Unique ID to my form and would like it to show up on the emails sent to the client, as it will become their order number. I have tried everything I can think of to get this to work and it still doesn't show up.
It states the following in the app discription:
"The tracking number is never shown to your form users (unless added to an autoresponder email), rather, it is best used for administrative tracking."
How can I get it to show up?
- AIDANAnswered on January 16, 2017 at 02:11 PM
Hi, thank you for contacting us.
I inspected the form a bit, and found out that if you move the row about the unique ID, above the notes one, it would show up properly.
I applied my suggestion to the autoresponder, the notification email and the thank you page. In all the three I have this field showing up properly, which confirms my finding and makes this suggestion a reasonable path to consider.
Despite this solution, I will escalate this issue so that our second level team can inspect this and hopefully find out why would altering the row placement affect the rendering of the values.
I hope this helps. If you have more questions or need further assistance, please let us know. Thank you.