What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unique ID tag is not rendering properly on emails

    Asked by mfphoto98 on January 16, 2017 at 11:34 AM

    I have added the Unique ID to my form and would like it to show up on the emails sent to the client, as it will become their order number.  I have tried everything I can think of to get this to work and it still doesn't show up.  

    It states the following in the app discription:

    "The tracking number is never shown to your form users (unless added to an autoresponder email), rather, it is best used for administrative tracking."


    How can I get it to show up?

  • Profile Image
    JotForm Support

    Answered by AIDAN on January 16, 2017 at 02:11 PM

    Hi, thank you for contacting us.

    I inspected the form a bit, and found out that if you move the row about the unique ID, above the notes one, it would show up properly.

    I have created a clone of your form that confirms this finding. You can clone it to see the change that I suggested above, in action: https://www.jotform.com/70155150291952

    I applied my suggestion to the autoresponder, the notification email and the thank you page. In all the three I have this field showing up properly, which confirms my finding and makes this suggestion a reasonable path to consider.

    Despite this solution, I will escalate this issue so that our second level team can inspect this and hopefully find out why would altering the row placement affect the rendering of the values.

    I hope this helps. If you have more questions or need further assistance, please let us know. Thank you.