What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have been suspended!!

    Asked by Franc Culshaw  on January 16, 2017 at 11:35 AM

    I have recently bought Xara Web Designer 365 and I am the owner of a campsite.

    I am in the process of building a new website for the business. I have constructed a form through Jotform as it is integrated in the program.

    The form is to enable clients to make a booking request and asks for name address email type of unit and arrival dates. It does not ask for any financial information or the like.

    I had a problem trying to add the form to the web site as it was showing form not found. I tried to log back into Jotform and it came up with the following message

     

     "Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.I have sent you a message through a link that was generated on the button explainin the situation but have heard nothing from you. Can you please look into this for me. Thanks

     

    Franc CulshawI cannot provide a web page address for below as it will not let me load it.
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    JotForm Support

    Answered by BJoanna on January 16, 2017 at 02:04 PM

    I have checked and your account with username parcverger is autosuspended by our phishing system. I have inspected your form Camping Parc Verger Booking Request and I did not found any phishing fields. I have activated your account. Your form is not active as well.

    Most likely your account was suspended because of the form that you deleted and that is now located inside of Trash Folder. I you do not need that from I would suggest you to Purge it from the Trash folder.

    Let us know if you need further assistance.