What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Thank You page not working

    Asked by davidgrayvideos on January 16, 2017 at 11:55 AM

    Please help this is a major headache. I have my form to show a thank you page to customers who fill it out. However it is re-directing users to an unknown webpage even though it is set up to display a thank you. Driving me nuts!

    Page URL:
    https://form.jotformeu.com/davidgrayvideos/david-gray-videos-enquiry

  • Profile Image
    JotForm Support

    Answered by John_Benson on January 16, 2017 at 02:19 PM

    I checked your form and I noticed that your Thank You page is not set to Redirect to external link. Please change the Thank You page settings. See image below:

    Also, make sure the URL is correct. When you're done, click the Save Changes button.

    Hope that helps. Let us know if you need further help. Thank you.