What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've upgraded my account but my form has been disabled

    Asked by shanelisa on January 16, 2017 at 01:04 PM

    Hi there

    I have received an rmal telling me that my forms has been disabled, when I have already upgraded,  please can advise urgently as I am loosing out on business,

    it takes you guys the whole day to answer an email, this not good service, i have lost out huge on my business, u will be talking to my lawyers


    Dear krishnan naidoo, 

    You have successfully signed up for a subscription to JotForm silver monthly using PayPal.
    Your first subscription payment, for $39.00 USD, has already been sent to JotForm Inc.

    Page URL:

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    JotForm Support

    Answered by BDAVID on January 16, 2017 at 03:02 PM

    We apologize for the inconvenience. I see you purchased the Silver package, ref #: S-7FW27782PA7118910, but it was not automatically updated in the account.

    I have manually updated your account to Silver status, so your forms are available again.

    Let us know if you have more questions.