- shanelisaAsked on January 16, 2017 at 01:04 PM
I have received an rmal telling me that my forms has been disabled, when I have already upgraded, please can advise urgently as I am loosing out on business,
it takes you guys the whole day to answer an email, this not good service, i have lost out huge on my business, u will be talking to my lawyers
Dear krishnan naidoo,
You have successfully signed up for a subscription to JotForm silver monthly using PayPal.
Your first subscription payment, for $39.00 USD, has already been sent to JotForm Inc.
- JotForm SupportBDAVIDAnswered on January 16, 2017 at 03:02 PM
We apologize for the inconvenience. I see you purchased the Silver package, ref #: S-7FW27782PA7118910, but it was not automatically updated in the account.
I have manually updated your account to Silver status, so your forms are available again.
Let us know if you have more questions.