I've upgraded my account but my form has been disabled

  • Profile Image
    shanelisa
    Asked on January 16, 2017 at 01:04 PM

    Hi there

    I have received an rmal telling me that my forms has been disabled, when I have already upgraded,  please can advise urgently as I am loosing out on business,

    it takes you guys the whole day to answer an email, this not good service, i have lost out huge on my business, u will be talking to my lawyers

     

    Dear krishnan naidoo, 

    You have successfully signed up for a subscription to JotForm silver monthly using PayPal.
    Your first subscription payment, for $39.00 USD, has already been sent to JotForm Inc.

  • Profile Image
    BDAVID
    Answered on January 16, 2017 at 03:02 PM

    We apologize for the inconvenience. I see you purchased the Silver package, ref #: S-7FW27782PA7118910, but it was not automatically updated in the account.

    I have manually updated your account to Silver status, so your forms are available again.

    Let us know if you have more questions.