What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is suddenly gone!!!!

    Asked by NippersD on January 16, 2017 at 03:49 PM

    I've spent the last 2 hours in translations to French.  The program hung up and when I reloaded the browser, ALL of my translations were gone!!!!.  I think tried to Revert to a version from 1 hour ago, and now my entire form is GONE.  Please help.

    Page URL:
    https://form.jotform.com/63335482904963

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    Answered by NippersD on January 16, 2017 at 03:52 PM

    just noticed several others having the exact same issue.   Please revert back on your end, if needed.   Can't do much here

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    Answered by NippersD on January 16, 2017 at 04:50 PM

    I followed the advice posted to another user 55min ago as it looks like your developers fixed something:  cleared my cache, closed browser and reverted to an older form (from a few hours ago).   At lease my form is back up - have to redo all my translations. (oh well - better than having to redo the entire form)

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    JotForm Support Manager

    Answered by Jeanette on January 16, 2017 at 08:33 PM

    We had a glitch that was causing the problem, sorry about it.

    Can you please try with Revision History feature to recover the translations?

    https://www.jotform.com/help/294-How-to-view-form-revision-history